New quality of use in WSP.NRW

The use of the portal should be as easy as possible. To ensure this, we draw conclusions from users' search queries, their feedback and feedback. We collect insights from requirements workshops and feedback via the WSP.NRW service address. We structure these findings and prepare them for future developments. In addition, we will increasingly conduct surveys of users in the future. In the "User surveys" section, you can contribute yourself and evaluate our suggestions for improvement.

The founding assistant of the WSP.NRW is constantly being further developed. Users can use this assistant to set up a business or make changes to an existing business. With the support of artificial intelligence (AI), the colloquial free text input is to be used to determine in a few minutes which advertisements or applications are to be submitted. The aim is to cover the potential administrative services as cross-sectorally as possible. Potential links to external procedures such as applications for funding from the state and the federal government are also being planned.

With the help of AI, we process the entered projects in a dialogue and on the basis of free texts. The AI recognizes the projects of the users and asks questions if necessary. Thereafter, a selection of administrative services is provided in a shopping cart. If the users agree, the data and values already developed by the start-up assistant will be taken over for the applications. If the content is unclear, a live transfer to a support center is provided.

A voice-controlled variant of the project clarification is intended to implement the goals of accessibility to an extended extent. For this purpose, non-economic services are initially determined by designing subject-specific prototypes. These prototypes can also assign free texts as subject APIs for which, for example, no administration services (LeiKa services) have yet been defined.

The individual AI-based components will be tested for a possible use of updated algorithms that would further improve the recognition of free texts. These AI-based components primarily include the WZ key project, which identifies the respective economic sectors (WZ). The use of the list of goods as a new data source for production statistics will also be reviewed. The aim is to improve the quality of results in the determination of industries in the field of product production.

The matrix for the identification and comparison of economic sectors and the associated possible administrative services (LeiKa services) is continuously being supplemented. It will also be examined for the use and integration of the updated ‘Guideline on demarcation – crafts ⁇ industry ⁇ trade ⁇ services’, published in 2021. Furthermore, a bidirectional alignment of the matrix is planned, in which it will be possible to determine the appropriate economic sectors based on the LeiKa services.

Accessibility for web offerings is of great importance in North Rhine-Westphalia, Germany and Europe. In addition to the Disability Equality Act, Directive 2016/2102 of the European Parliament applies. The online services in the WSP.NRW follow these rules. In concrete terms, accessibility is being examined and implemented via the so-called "Accessible Information Technology Regulation" (BITV 2.0). The 92 criteria are based on the priority levels of the Web Content Accessibility Guidelines (WCAG). The WSP.NRW thus meets the requirements for digital accessibility in the technical standard (EN 301 549 V2.1.2).

In order to implement the requirements of the EU Single Digital Gateway Regulation (SDG Regulation), a data cockpit was established in the WSP.NRW. The application process in the WSP.NRW should therefore meet the requirement of the once-only principle (OZG maturity level 4) as soon as possible. Once-only principle means that data is prefilled in the data cockpit without media breaks with the consent of the applicants. This includes, for example, the data wreath from identification/authentication and, in the future, further data such as the data from an automated query of the business registers.

In the data cockpit as well as in the application assistance systems, personal and company-related data of companies are collected via the core data model. The model was developed in NRW together with the Coordination Office for IT Standardisation of the IT Planning Council (KoSIT) and handed over to the nationwide operation of KoSIT and d-NRW AöR as part of the XÖV standard ‘Xunternehmen/Kerndatenmodell’ with the conclusion of a federal-state administrative agreement on 1 January 2021.

Since 2020, users have had the opportunity to evaluate all pages and content of the WSP.NRW directly and, if necessary, to draw attention to content errors. As a new addition, evidence-based user surveys are conducted on the satisfaction, comprehensibility and potential for improvement of the WSP.NRW and its forms. This gives citizens the opportunity to provide feedback in order to be able to continuously and iteratively optimise the user experience of the portal.